Terms & Conditions

By visiting our website you are accepting this Agreement. Custompackagingpro.com reserves the right to modify these conditions at any time without prior notice. We recommend you to read this page regularly. Custompackagingpro.com do not share their material nor sell this to third party. CPP reserve the right to distribute free samples of your printed products or display them on our website to show the expertise of our work.

User Content

You are responsible for the content that you send, post, upload, transmit or publicize to or via our website. You accept that any material that you send, upload or publicize to our website or used in connection with our website contents will not include any text, trademark or image or any copyright work of the third party unless you have obtained the reasonable permissions from the owners to use. You agree that you will not use the site or our services with any user content to provide products or services that violate any third party rights right of publicity, or any other intellectual property or proprietary right is unlawful, abusive, threatening, harassing, harmful, of another’s privacy, vulgar, false, intentionally misleading, trade libelous, obscene, patently offensive (e. g. material that promotes, hatred, racism, or physical harm of any kind against any individual or group) or any kind or nature or which is harmful to minors in any way.

We have no control on the material uploaded/shared by our customers of our website. Hence we give no guarantee of the validity, integrity or quality of the material. Custom Packaging Pro will not liable for any web content which you find offensive, harassing, abusive or unlawful.

Please acknowledge that CustomPackagingPro is authorized to erase any material or content which violates terms & services or may objectionable. CustomPackagingPro reserved all the rights to keep the content posted to our website or may disclose it (if required) (a) stick to judicial process (b) enforce the terms of services (c) respond the assert that content violates the third party rights, (d) protect the rights or safety of our website its users and the public.

In order to receive our products, it is your responsibility to provide the correct information to the website, Our website is not designed to be used or accessed by robots. Any fraudulent use website which violates terms and services of CustomPackagingPro will be considered strict judicial action against it.

If you are a user of our website and place an order so be assure that you have the necessary permission and rights to place an order and CustomPackagingPro.com will create different and unique products on your behalf. By using our website be assure that you are appropriate legal age to create legal obligations for the liability if you face anything as a customer.

Only you have the right to keep your account login info protected and controlling the access of your registered account on our website. You will be liable for all the orders and requests, It will be on your behalf If someone accessing your account to place an order on our website, you permit access to the website to create, modify, or reuse content from our web when you or someone have the access to your account. You grant access to reuse, create, reproduce, modify, or display content from our website when you or anyone who have the access to your account.

Access to all the features of our website, company requires user to register their email along with a password for access in future. The website have the right to ask for any business and personal information if needed. You are the only one who is responsible to protect the login info such as password and should not disclose in front of anyone. If in case any unauthorized person get the access of your account, You agree that you shall be responsible for any such activity.

If you are a user of our website or going to use our services that we are offer it proves the acknowledgment that you are agree on the privacy policy of CustomPackagingPro. You agree that you have read and understand the privacy policy and it can collect and use your business and personal information as described in our privacy policy.

Indemnification & Limitation of Liability

You accept to defend indemnify and hold harmless custompackagingpro.com and its members, employees, representatives, directors, vendors, suppliers, subcontractors and affiliates from and against any and all claims, damages in event that a charge, claim or demand or arbitration, action or proceeding (collectively a claim) is made against the company because of relating to arising from the alleged wrong acts of the customer or un proven printing performed of the products by the company and ordered by the customers.

In any case the company will not be liable for any accident, death, injury, loss, claim, damage, any special punitive, including its members, employees, representative, directors, affiliates and subcontractors, which is caused by either the usage of our website or through the received information, even if a party has been advised about the possibility of such damages.

In no circumstances shall our total liability to you for all damages lose and causes of action including but not limited to negligence arising from this agreement or your use of our website exceed the amount paid by you to custompackagingpro.com for the order or request.

Return & Refund Policy

If you found the delivered product faulty or not printed according to the specification, then you need to inform the company within 3 business days after receiving your order. As the boxes are customized and therefore, are not qualified for resale so we will reprint your original order but don’t offer a refund of money. Defect analyzing will be done by the management team. To receive the reprint of your original order you must need to submit the original pictures of the defected product and need to send the defective products to the company by using their own expenditure within 7 business days in order to receive the reprints of your order. Defected products are not intended for your use. Refund or transaction charges will be applicable in case of order cancellations. Accelerated orders have charges which are non-refundable. 

Payment, Order Placement, Cancellations

All mentioned prices on our website are in U.S Dollars (USD), and transactions will be done in the same currency. Our team will start working on the project once the company will receive the total cost of the project which includes taxes, shipping, design etc from any potential source of payment.

Placement of the order also require the user of our website to approve the electronic final specification sheet of the printing products or the services they have purchased. Your order will be process once you are sure what you have ordered from us and after the final approval from the client following jobs will be processed in production. Once the job is approved and forwarded in production after no changes can be made in anything like time frame, design etc. However you can cancel the order with in next 4 hours after the final approval of the job. The cancelation will be charged you $25 and 10% of the order amount. The user also have the option to cancel the order within 12 hours of the order placement and 35% of the order amount will be charged just to cover up the material and resources and manpower company has invested in producing your product. Company do not guarantee that your order will be cancelled after the 12 hours.

Design Services

CustomPackagingPro offers free design support for our clients, however if the order is placed and design services are offered by the company and later client wants to cancel the order, the design services will be charged according to the time and services, the company has provided. Also custompackagingpro.com do not offer refunds or adjustments for any designs service orders. The client accepts to not cancel the order pertaining only to design service.

Sales Tax Policy

We charge Sales Tax on orders received from within the state of NY. If you are tax exempt, please provide your tax exemption certificate at the time of order placement.

Customers Submitted Artwork/Files

Our designers upon receiving the artwork from the customers work to create new designs. The artwork or graphic files must be at least 300 dpi and in CMYK format in order to get the maximum quality and fine final results. The customer will be solely responsible for blurred, exaggerated or any thing not deemed fit, arise due to the artwork/graphic files provided by the customer in formats other than the CMYK, or in fonts, format or sizes other than described in this section.

Custom Packaging Pro, while taking every precautionary measure to avoid loss of our customers, however the customer will be responsible, after placing an order, should there be any difference in the final production and Custom Packaging Pro shall not be blamed for that. Moreover Custom Packaging Pro is not responsible for the loss of your printed orders.
The Customer ensures that the material whether graphic/artwork or any text provided to Custom Packaging Pro for either reference or to be used in the production, is customer’s property under the law.

The company reserves the right to decline an order which in our opinion is considered as unlawful or violates third party rights. When you place an order as customer, you accept compete liability of the material created on your directions.
Customer Packaging Pro reserves the right to decline any order without specifying a reason, neither, Custom Packaging Pro print any abusive, offensive or unlawful material.

Proofs and Color Accuracy

Once the order is confirmed by the customer, it is the customer’s responsibility to provide the final form of the product or services submitted electronically or hard copy in order for the company to proceed for final prints. The customers are solely responsible for the final proof, so it is hereby advised to examine and update the final proof before the order is sent for printing. Custom Packaging Pro doesn’t take any responsibility in delays in printing caused if customer is not able to provide the final proof, moreover the standard turnaround time as mentioned by the Custom Packaging Pro is the time after the final approval of design and product specification confirmation by the customer.

The customers are advised to thoroughly check the proof, such as expected errors in copy, layout, punctuation, design or errors in spacing or spellings, before agreeing upon it. Custom Packaging Pro is not responsible for the printed version of the products with laminations.

Due to the limitations in printing process, the company doesn’t guarantee the exact color match as specified in the proof or submitted artwork files. While Custom Packaging Pro takes utmost care to make sure that the printing material bears the closest possible color as specified in the artwork or proof, the company will not be held responsible for the matching color, ink, density on the printed products as approved by the customer. We will guarantee color accuracy and match if you order a hard copy proof from us. Please note hard copy proof will cost you a little bit more amount.

No Liability for Errors

Custom Packaging Pro will not be responsible as it assumes that the customer has verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.

Overruns Under Runs

It is a standard practice of 5 % extra or less quantity of delivered products, however Custom Packaging Pro ships the exact amount ordered along with an extra amount without any extra costs involved.

Production, Shipping and Delivery of Orders

The turnaround time on your order with Custom Packaging Pro starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct data files, all fonts required for editable form, all shipping info, etc.) & your proof has been approved. Delay in receipt of *any* of this info could result in production delays for which the company will not be responsible. The turnaround time doesn’t include shipping time (which normally varies from 3 to 4 business days). We are currently experiencing a high volume of orders and shipping may be delayed.

Copyright Notice

By using our website you acknowledge and well aware that all trademarks, logos, content, data, images graphics, illustrations, maps, icons and all the other content which is collectively termed to be “Our website Content” are the property of Custompackagingpro.com. You are not permitted to use this or any kind of changing, copying, updating storage, distribution & republishing of the content is strictly prohibited without the written permission from company.

Changes TO Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

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